Trial, Cancellation & Refund Policy

Last updated: July 31, 2026

The short version: Every PF9 app starts with a 30-day free trial. We collect a card at checkout, but nothing is charged until day 30 — cancel before then and you are never billed. If you are charged and didn't mean to be, email us within 14 days of that charge and we'll refund it in full.

1. 30-Day Free Trial

Every new subscription begins with a 30-day free trial. You enter payment details at checkout so that service can continue uninterrupted when the trial ends, but no charge is made during the trial period.

Your first payment is taken automatically on day 30 unless you cancel before then. We email you before the trial ends so the charge is never a surprise.

You can cancel at any point during the trial through the Stripe billing portal (accessible from our login page under "Manage Subscription"). Cancel before the trial ends and you are not charged at all.

2. Free Demo Videos

If you'd like to see a PF9 product before starting a trial, watch the product videos on our YouTube channel. The trial then lets you test drive with your own real data for a full month at no cost.

3. Refunds After Your First Charge

If your trial converts to a paid subscription and you didn't intend to continue, contact us within 14 days of that first charge and we will issue a full refund. No questions asked, no hoops to jump through.

4. How to Request a Refund

Email [email protected] with:

Your account email address
The product(s) you'd like refunded

We'll process your refund within 3-5 business days. Refunds are issued back to your original payment method via Stripe.

5. Cancellation After the Trial

You can cancel a paid subscription at any time through the Stripe billing portal. Cancellation takes effect at the end of your current billing period — you'll continue to have access until then.

Outside the 14-day window described in section 3, we do not issue prorated refunds for partial months.

6. Bundles

Bundle subscriptions (e.g., Property Bundle) are treated as a single subscription for trial and refund purposes. One trial covers the whole bundle, and a refund request covers the entire bundle.

7. Exceptions

We reserve the right to deny refund requests or trial signups that appear to abuse this policy (e.g., repeated trial-and-cancel or subscribe-and-refund cycles across accounts). Legitimate customers will always be taken care of.

8. Contact

Questions about refunds? Reach us at:
[email protected]